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To aid the IGPP Helpdesk in providing the best possible service, timely reporting of host status changes (see Reporting) and prompt responses to communication from the IGPP Help Desk are greatly appreciated.
Software:
Software support on managed system is provided to the extent of the licensing agreements that the IGPP Helpdesk holds. A list of the provided software can be found here:http://igpp.ucsd.edu/go/software
Troubleshooting:
Issues that you encounter with supported software, hardware, printing or network issues should be reported to the IGPP Help Desk by e-mail at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP Help Desk’s standard operating hours are M-F 8am – 5pm.
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