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Timelines:
To aid the IGPP Helpdesk HelpDesk in providing the best possible service, timely reporting of host status changes (see Reporting) and prompt responses to communication from the IGPP HelpDesk are greatly appreciated.
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Software support on managed system is provided to the extent of the licensing agreements that the IGPP Helpdesk HelpDesk holds.
Troubleshooting:
Issues that you encounter with supported software, hardware, printing or network issues should be reported to the IGPP HelpDesk by e-mail at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP HelpDesk’s standard operating hours are M-F 8am – 5pm.
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