Description:
IGPP Help Desk provides full-service support of hardware and software, including network, security, and backup for managed systems.
Responsibilities:
The IGPP HelpDesk, with cooperation from the primary user, is responsible for administration of a managed system.
Security:
The IGPP HelpDesk, with cooperation from the primary user, is responsible for maintaining the managed host in compliance with UCSD’s Minimal Network Standards. For information on these standards, visit: http://blink.ucsd.edu/go/networkstandards
Reporting:
The following host status changes must be reported to the IGPP Help Desk in a timely manner:
•Permanent location change or seperation:
http://igpp.ucsd.edu/computing/forms/location
• Decommission or surplus:
http://igpp.ucsd.edu/computing/forms/surplus
• Primary user change:
http://igpphelp.ucsd.edu/forms/help.html
Timelines:
To aid the IGPP Helpdesk in providing the best possible service, timely reporting of host status changes (see Reporting) and prompt responses to communication from the IGPP Help Desk are greatly appreciated.
Software:
Software on managed system is provided to the extent of the licensing agreements that the IGPP Helpdesk holds. A list of the provided software can be found here:
http://igpp.ucsd.edu/go/software
Troubleshooting:
Issues that you encounter with supported software, hardware, printing or network issues should be reported to the IGPP Help Desk by e-mail at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP Help Desk’s standard operating hours are M-F 8am – 5pm.
Acknowledgement:
By using IGPP’s Managed Systems, you agree to adhere to the above.