Backup Service Level Agreement

Description:

The IGPP Help Desk provides a flexible departmental backup solution for desktops and laptops running most major platforms, called CrashPlan Cloud.

Scope:

IGPP Helpdesk provides this backup service. However, it is the end user's responsibility to monitor the daily email notification and file selections to ensure that files are properly backed up.

The end user may select which files and folders are backed up, however certain files are omitted by default. For an up-to-date list of which files and folders are backed up see CrashPlan Cloud - Files Backed Up.

Frequency and Retention:

By default, CrashPlan attempts an incremental backup when it detects a file has significantly changed (when supported by OS) or every 15 minutes, whichever is sooner. A high-speed Internet connection is required for backup.

Backups are kept for 90 days.

Device Quotas:

Each user is permitted to have 4 client devices for backup.

Term:

Unless prior arrangements are made, CrashPlan accounts are retained but deactivated upon the Help Desk’s receipt of a separation notice from HR or at the date specified by a visitor’s sponsor. Archives are deleted 90 days after deactivation.

Troubleshooting:

Issues that you encounter with backup and CrashPlan should be reported to the IGPP Help Desk by e-mail at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP Help Desk’s standard operating hours are M-F 8am – 5pm.

Acknowledgement:

By using departmental backup, you agree to adhere to the above.