Description:
IGPP Help Desk HelpDesk provides full-service support of hardware and software, including network, security, and backup for managed systems.
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The IGPP HelpDesk, with cooperation from the primary user, is responsible for maintaining the managed host in compliance with UCSD’s Minimal Network Standards. For information on these standards, visit: httphttps://blink.ucsd.edu/go/networkstandardstechnology/security/policies/standards.html
Reporting:
The following host status changes must be reported to the IGPP Help Desk HelpDesk in a timely manner:
•Permanent location change or seperation:
httphttps://igpp.ucsd.edu/computing/forms/location-change
• Decommission or surplus:
httphttps://igpp.ucsd.edu/computing/forms/surplus
• Primary user change:
httphttps://igpphelpigpp.ucsd.edu/computing/forms/help.htmluserchange
Timelines:
To aid the IGPP Helpdesk HelpDesk in providing the best possible service, timely reporting of host status changes (see Reporting) and prompt responses to communication from the IGPP Help Desk HelpDesk are greatly appreciated.
Software:
Software support on managed system is provided to the extent of the licensing agreements that the IGPP Helpdesk holds. A list of the provided software can be found here:http://igpp.ucsd.edu/go/softwareHelpDesk holds.
Troubleshooting:
Issues that you encounter with supported software, hardware, printing or network issues should be reported to the IGPP Help Desk HelpDesk by e-mail at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP Help Desk’s HelpDesk’s standard operating hours are M-F 8am – 5pm.
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