The following steps will help you set up Code42 Cloud backup on your computer. Code42 is an application that backs up your user data. To set up Code42 you'll need to know your UCSD Active Directory (AD) account username and password, and submit a help request for a Code42 account.
Note: You may set up Code42 with your account for up to 4 client devices. Full service level agreement can be found at backup SLA*
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Installation
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- If you have a laptop be sure the power cable is plugged-in to allow the backup process to run.
- If you have FileVault2 full disk encryption enabled make sure you have login to decrypt your disk after a reboot to permit the backup of your disk and that screen locks are set to automatic to secure your session.
- Sparsebundle images and sparseimages files are not supported and known to not be recoverable with Code42 https://support.code42.com/CP/Admin/Planning_and_installing/Code42_console_settings#Global_exclusions
- If you have any other previous version of Code42 installed, Uninstall any older version first.
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Verify a file is selected for backup
You can verify that a file is set to be backed up by doing the following:
Open the Code42 application (/Applications/Code42)
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Verify files are being backed up
A green checkmark located next to the PROe Cloud server indicates that your backup is complete. (NOTE : The initial backup typically takes 2-5 days to complete depending on the amount of data being backed up). You may want to do a simple test restore to confirm.
Code42 server status
Visit https://status.code42.com/#
If you need further assistance, please contact IGPP HelpDesk.
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