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The IGPP Help Desk provides a flexible departmental backup solution for desktops and laptops running most major platforms, called Code42 ( CrashPlan )Cloud.
Scope:
IGPP Helpdesk provides this backup service. However, it is the end user's responsibility to monitor the daily email notification and file selections to ensure that files are properly backed up.
The end user may select which files and folders are backed up, however certain files are omitted by default. For an up-to-date list of which files and folders are backed up, visit:
Code42 The Cecil H. and Ida M. Green Institute of Geophysics and Planetary Physics maintains a local Help Desk that serves the needs of the department. This includes computing security, user support, hardware and software support, and policies related to common computing facilities. For departmental backup purposes, the Help Desk maintains two 75 terabyte backup servers at the Solarium server room and the SIO Colocation Server Facility. A virtualization infrastructure is maintained to support the departmental and research server needs while centralized storage is maintained to host research data and network home directories. Network connections are gigabit ethernet to the desktop and 10 to 40 Gbps between building and server room switches. High resolution color printers and plotters are available to all authorized network users. If you have any questions about computing and networking at IGPP, please visit our frequently updated wiki or contact us at the Help Desk.CrashPlan Cloud - Files Backed Up
Frequency and Retention:
By default, Code42 ( CrashPlan ) attempts an incremental backup when it detects a file has significantly changed (when supported by OS) or every 15 minutes, whichever is sooner. A high-speed Internet connection is required for backup.
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Unless prior arrangements are made, Code42 ( CrashPlan ) accounts are retained but deactivated upon the Help Desk’s receipt of a separation notice from HR or at the date specified by a visitor’s sponsor. Archives are deleted 90 days after deactivation.
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Issues that you encounter with backup and Code42 ( CrashPlan ) should be reported to the IGPP Help Desk by e-mail at at igppticket@ucsd.edu, or via phone at ext. x41753. The IGPP Help Desk’s standard operating hours are M-F 8am – 5pm.
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