To start you will need an UCSD Active Directory (AD) account that is activated for Code42Crashplan.  If you are not installing with method 1 below, please submit an account request for an account.

Note: You may set up Code42 Crashplan with your account for up to 4 client devices.  Full service level agreement can be found at backup SLA*

Table of Contents
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Installation

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• • Follow the instructions from Crashplan support page. 
  • Installers can be downloaded from https://console.us2.crashplan.com/app/#/console/app-downloads. Be sure to select the latest installer for your operating system and processor.
  • Use clients.us2.crashplan.com for the server address

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• • If you have a laptop be sure the power cable is plugged-in to allow the backup process to run.  
  • If you have FileVault2 full disk encryption enabled make sure you have login to decrypt your disk after a reboot to permit the backup of your disk and that screen locks are set to automatic to secure your session.  
  • Sparsebundle images and sparseimages files are not supported and known to not be recoverable with Code42 Crashplan https://support.crashplan.com/hc/en-us/articles/9019721025293#Global_exclusions
  • If you have any other previous version of Code42 Crashplan installed, Uninstall any older version first.

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1. 1. 1. 1. Navigate to your Applications folder.
         2. Launch Self Service.
         3. Click "All" on the right sidebar.
            
         4. Locate Install Code42 Crashplan Cloud and click Install to start the installation process.

         5. Grant Code42 Crashplan Full Disk Access in System Preferences 
            Select Security & Privacy > Unlock to make changes > Select full disk access on left pane > select Code42 Crashplan  

         6. Once completed, open Code42 Crashplan in your Applications folder
         7. Enter your UCSD Email address, this will open a browser window that will request your Active Directory credentials and 2-factor authentication.

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1. 1. 1. 1. Unsure how to connecting to SMB (Mac or PC) click here for help.
         2. In the Finder menu bar, navigate to Go > Connect to Server.
         3. Enter "smb://igppsoftware.ucsd.edu/guest/Code42Crashplan" for the Server Address and click Connect.
            **NOTE** If using an M1 Mac, use the installer with "arm64" in the installer name.  For Intel Mac, use the installer with "x86-64" in the installer name. 
         4. Select desired OS folder
         5. Follow the installation steps below.

Installation Steps

1. 1. 1. 1. Double-click on the Code42Crashplan_x.x.x_Mac-xxxxx.dmg file to mount the DMG image.
         2. Open the mounted image
            
         3.  Click Install Code42 and Crashplan and go through the installation process.

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Crashplan Setup

Grant Code42 Crashplan Full Disk Access in System Preferences 

Select Security & Privacy > Unlock to make changes > Select full disk access on left pane > select Code42 Crashplan  

Lock to save the changes

Launch Applications > Code42Crashplan.app 

On the first screen enter your UCSD Email address and clients.us2.crashplan.com as the server address. The following screen will open a browser that will request your AD credentials and 2 factor authentication.

Once you go back to the Code42 applicationCrashplan application, select Add New Device.

On the next screen click Yes to add this device to your backup account.

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Verify a file is selected for backup

You can verify that a file is set to be backed up by doing the following:

Open the Code42Crashplan application (/Applications/Code42Crashplan)

Select the Manage Files tab.

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Verify files are being backed up

A green checkmark located next to the PROe Cloud server indicates that your backup is complete. (NOTE : The initial backup typically takes 2-5 days to complete depending on the amount of data being backed up).  You may want to do a simple test restore to confirm.

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Crashplan server status

Visit https://status.code42Crashplan.com/#

Uninstalling

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Crashplan

To fully uninstall Code42 Crashplan using Command line, Run the following command 

sudo /Applications/Code42Crashplan.app/Contents/Helpers/Uninstall.app/Contents/Resources/uninstall.sh

If you need further assistance, please contact IGPP HelpDesk.