To start you will need an UCSD Active Directory (AD) account that is activated for Code42.  If you are not installing with method 1 below, please submit a help request  for an account.

Note: You may set up Code42 with your account for up to 4 client devices.  Full service level agreement can be found at backup SLA*

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Installation

For Windows and Linux

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• • Follow the instructions from Code42 https://support.code42.com/CP/App/Get_started/Install_the_Code42_app#Windows 
  • Installers can be downloaded from https://console.us2.crashplan.com/app/#/console/app-downloads. Be sure to select the latest installer for your operating system and processor. For the server address, use
  • Use clients.us2.crashplan.com. for the server address

For MacOS:

• • If you have a laptop be sure the power cable is plugged-in to allow the backup process to run.  
  • If you have FileVault2 full disk encryption enabled make sure you have login to decrypt your disk after a reboot to permit the backup of your disk and that screen locks are set to automatic to secure your session.  
  • Sparsebundle images and sparseimages files are not supported and known to not be recoverable with Code42 https://support.code42.com/CP/Admin/Planning_and_installing/Code42_console_settings#Global_exclusions
  • If you have any other previous version of Code42 installed, Uninstall any older version first.

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Verify a file is selected for backup

You can verify that a file is set to be backed up by doing the following:

Open the Code42 application (/Applications/Code42)

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Verify files are being backed up

A green checkmark located next to the PROe Cloud server indicates that your backup is complete. (NOTE : The initial backup typically takes 2-5 days to complete depending on the amount of data being backed up).  You may want to do a simple test restore to confirm.

Code42 server status

Visit https://status.code42.com/#

If you need further assistance, please contact IGPP HelpDesk.

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