To start you will need an UCSD Active Directory (AD) account that is activated for Crashplan.  If you are not installing with method 1 below, please submit an account request for an account.

Note: You may set up Crashplan with your account for up to 4 client devices.  Full service level agreement can be found at backup SLA*

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Installation

For Windows and Linux

• • Follow the instructions from Crashplan support page. 
  • Installers can be downloaded from https://console.us2.crashplan.com/app/#/console/app-downloads. Be sure to select the latest installer for your operating system and processor.
  • Use clients.us2.crashplan.com for the server address

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1. 1. 1. 1. Unsure how to connecting to SMB (Mac or PC) click here for help.
         2. In the Finder menu bar, navigate to Go > Connect to Server.
         3. Enter "smb://igppsoftware.ucsd.edu/guest/Crashplan" for the Server Address and click Connect.
            **NOTE** If using an M1 Mac, use the installer with "arm64" in the installer name.  For Intel Mac, use the installer with "x86-64" in the installer name. 
         4. Select desired OS folder
         5. Follow the installation steps below.

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Verify a file is selected for backup

You can verify that a file is set to be backed up by doing the following:

Open the Crashplan application (/Applications/Crashplan)

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Verify files are being backed up

A green checkmark located next to the PROe Cloud server indicates that your backup is complete. (NOTE : The initial backup typically takes 2-5 days to complete depending on the amount of data being backed up).  You may want to do a simple test restore to confirm.

Crashplan server status

Visit https://status.Crashplan.com/#

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sudo /Applications/Crashplan.app/Contents/Helpers/Uninstall.app/Contents/Resources/uninstall.sh

If you need further assistance, please contact IGPP HelpDesk.