Mac Mail Doesn't Accept Password

Conrad McGarry updated July 14, 2014 at 7:39 PM

Problem : Mac Mail requests your password, but it keeps getting rejected.

Description:

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As of 07/07/2011, ACT has been upgrading email accounts from Exchange Server 2007 to Exchange Server 2010.  If you're unable to access your mail through Mail.app because of password problems, please follow one of the steps below to resolve the issue. \\ \\ \\ \\ You can check if your account has been migrated or not by using the web client \[

You can check if your account has been migrated or not by using the web client https://mail.ucsd.edu\] . See \[howdoIknowifIwasupgraded?\] \[Campus Upgrade from Exchange 2007 to Exchange 2010\] \\ \\ This wiki explains how to determine if your Mail.app client is running IMAP or EWS (Exchange) protocol. If you already know what you're using, use the links below. \\ \\ . See how do I know if I was upgraded?

This wiki explains how to determine if your Mail.app client is running IMAP or EWS (Exchange) protocol. If you already know what you're using, use the links below.

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• Using IMAP? Click here
• Using Exchange? Click here
  

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Determining Which UCSD Account Is Active (Step 1 of 2):

1. Open Mail.app
2. Go to to Preferences > Accounts Preferences > Accounts .
3. Click the top-most most UCSD UCSD email  email account in the left-hand column.
   
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   Select the Advanced Advanced
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4. Select the Advanced tab. If " Enable this account Enable this account" is checked then this account is functioning and the settings the settings may may need  need to be adjusted by following one of the below wikis.
5. Repeat steps steps 3 & 4 3 & 4  for all subsequent UCSD accounts if the one select is not active..

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Determining The Account Type (Step 2 of 2):

1. From the left-hand column Select the UCSD account that you found to be active be active.
2. Select the the Account Information Account Information tab tab.
3. Look at the Account Type Account Type  line to find the account type (POP, IMAP, or Exchange).
   

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If the enabled account is IMAP, please visit our wiki on fixing your IMAP account in Mail.app.

If the enabled account is Exchange 2007, please visit our page on fixing your Exchange account in Mail.app.