How to Display Full Email Header

Owned by Preston Pierce

Last updated: Oct 12, 2022 by Wayne Chen

Purpose

This is to show how to properly display full email header when submitting a ticket to IGPP Helpdesk. Applying this data to your ticket help IGPP Helpdesk get to the root of your issue more efficiently.

Apple Mail.app

In /Applications/Mail.app Open the email of interest.
Navigate to Mail.app > View > Message > All Headers
Copy Header data and paste it in comment in the ticket.

You can also enable this feature with the Key command "Shift-Command-H".

Gmail Web Client

https://support.google.com/mail/answer/29436?hl=en